IT technician

Stockholm
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Avalanche Studios is looking for a talented IT technician to join our IT department. As the IT technician you will work with internal first line support to our staff in the Stockholm studio. The responsibilities include troubleshooting and solving tickets, escalating tickets to our 2nd Line team, as well as assemble and troubleshoot client computers.

 

You will be a part of the IT department together with an infrastructure programmer, system administrators, and our PC technicians, while reporting to our IT manager.
To succeed in this role you will need previous work experience, know your way around computers, how to build them and have a true passion for it!



Main responsibilities

  • Handle incoming 1st Line tickets through Jira/RT independently and in a professional way
  • Keep an updated hardware and software inventory when changes occur
  • Assistance of client hardware upgrades
  • Assessment of technical equipment/setup when necessary
  • Handle registration and cancellation of security RFID­ tags
  • Ensure functionality of the studio’s many conference rooms



Required qualifications

  • Service minded
  • Well organized and used to taking own initiatives and executing on them
  • Experience of building computers
  • Experience with Windows 7, Windows 10 and Active Directory
  • Excellent communication skills in English and Swedish
  • Be passionate about IT and computers



To thrive in a position at Avalanche Studios, you need to be willing and have the ability to learn new tools, technologies and workflows. You need to have a positive attitude and a will to contribute to a healthy team dynamic by seeing opportunities and highlighting limitations in a constructive way.



For this role you need to be able to work full-time (40 hours/week) in our Stockholm office.



To apply for this position please register below with a CV (Swedish or English) and cover letter in English. Apply as soon as possible as we review applications continuously. All further information is provided under non-disclosure agreement only.

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